Gaming Associates may reduce, suspend, or withdraw a certification when a non-conformity with certification requirements is substantiated.
Each case is reviewed individually, and we keep you informed of the actions needed to restore certification. The scope of your certification may be reduced, or your certification may be suspended, terminated, or withdrawn, when a non-conformity with certification requirements is substantiated. Gaming Associates considers each case individually and decides on the appropriate action based on the circumstances. We keep you informed throughout the process, including the steps needed to restore your certification where applicable.
Decisions to suspend the certification
Maybe for, but not limited to, for the following cases:
Major nonconformances or effective corrective action not implemented within a specified time period.
Improper use of the certificate, symbol, or logo
Failure to comply with periodic evaluation at the required frequency
Failure to meet contractual conditions of the certification body.
Existence of serious complaints indicate that the system is not being maintained
Intention To Withdrawal
Please use the Contact Us form to request a reduction in scope or withdraw from certification.
All requests must be in writing and directed to the Certification Manager. You may also send your requests by sending an email to info@gamingassociates.com
When a nonconformity with certification requirements is substantiated
Gaming Associates shall consider and decide upon the appropriate action, which can include:
Continuation of certification under conditions specified
Reduction in the scope of certification
Evaluation review of a certification decision
Withdrawal of certification
Suspension of certification pending remedial action
Should certification be suspended, Gaming Associates will inform the customer of actions needed to end suspension and restore certification, and/or any other actions deemed appropriate by Gaming Associates necessary to restore certification.
Frequently Asked Questions
What is game certification, and why is it required?
Game certification is a formal evaluation of casino games, such as online slots, table games, crash games, and live dealer titles, conducted by an accredited independent testing laboratory like Gaming Associates. It confirms that a game’s Random Number Generator, mathematical model, paytable logic, and interface comply with a jurisdiction’s regulatory standards. Regulators across most iGaming jurisdictions require this certification before a game can be deployed live to players.
What core elements are tested during a game certification audit?
When an accredited testing laboratory – Gaming Associates certifies a game, the audit typically covers RNG and statistical randomness, Return to Player verification, functional and rule integrity, and is connection and state recovery, confirming the game behaves and pays out exactly as declared.
Suspension, Termination & Withdrawal of Certificate
The scope of your certification can be reduced or it can be terminated, suspended or withdrawn in circumstances when a non-conformity with certification requirements is substantiated. Gaming associates shall consider, on case by case basis and decide upon the appropriate action.
Decisions to suspend the certification
maybe for, but not limited to, for the following cases:
- Major nonconformances or effective corrective action not implemented within a specified time period.
- Improper use of the certificate, symbol, or logo
- Failure to comply with periodic evaluation at the required frequency
- Failure to meet contractual conditions of the certification body.
- Existence of serious complaints indicate that the system is not being maintained
Intention To Withdrawal
Please use the Contact Us form to request a reduction in scope or withdraw from certification.
All requests must be in writing and directed to the Certification Manager. You may also send your requests by sending an email to info@wrapbagtag.com
When a nonconformity with certification requirements is substantiated
Gaming Associates shall consider and decide upon the appropriate action, which can include:
- Continuation of certification under conditions specified
- Reduction in the scope of certification
- Evaluation review of a certification decision.
- Withdrawal of certification
- Suspension of certification pending remedial action
Should certification be suspended, Gaming Associates will inform the customer of actions needed to end suspension and restore certification, and/or any other actions deemed appropriate by Gaming Associates necessary to restore certification.
The customer is required to respond within the 15 days of the date of letter of notification.
